Política de envío
We provide worldwide shipping from our fulfillment centers located in the United Kingdom, United States, Australia, China, and Japan. Orders are shipped from the nearest available warehouse to ensure faster delivery and smoother customs clearance.
Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During peak seasons, promotional periods, or holidays, processing times may be slightly extended.
Once your order has been dispatched, tracking information will be sent via email. Please allow up to 1 business day for tracking updates to appear online.
Shipping Costs & Free Shipping Thresholds
United Kingdom
- £4 flat rate
- Free shipping on orders over £30
European Union (27 countries)
- €4 flat rate
- Free shipping on orders over €42
United States
- $7 flat rate
- Free shipping on orders over $50
Canada, New Zealand, Qatar
- $5 flat rate
- Free shipping on orders over $50
Australia
- $12 AUD flat rate
- Free shipping on orders over $60 AUD
Asia (Singapore, South Korea, Malaysia, etc.)
- $5 flat rate
- Free shipping on orders over $40
Japan
- ¥800 flat rate
- Free shipping on orders over ¥7,000
United Arab Emirates
- 25 AED flat rate
- Free shipping on orders over 150 AED
Specific Regions (No Free Shipping)
- $10 flat rate: Luxembourg, Saudi Arabia, Iceland, Malta, Montenegro, Kuwait, Andorra, Albania, Ukraine
- $5 flat rate: Egypt, Slovenia, Serbia, North Macedonia
Other International Regions
- $5–$10 flat rate (no free shipping available)
Accurate shipping costs and estimated delivery times are displayed at checkout before payment.
Estimated Delivery Times
Delivery times below are estimates and are not guaranteed. Actual delivery times may vary depending on customs clearance, local courier services, and destination.
- United Kingdom: 5–10 business days
- European Union: 5–10 business days
- United States: 5–10 business days
- Canada: 7–14 business days
- Japan: 2–5 business days
- Rest of Asia: 2–5 business days
- Australia: 3–7 business days
- New Zealand: 5–12 business days
- Middle East: 7–15 business days
- Other Regions: 7–15 business days
Please note that orders containing multiple items may be shipped separately and arrive at different times.
Duties & Taxes (No Extra Charges)
All orders are shipped under DDP (Delivered Duty Paid) terms.
This means all import duties, VAT, and customs fees are included in the price paid at checkout. You will not be charged any additional fees upon delivery.
Offmess Brand handles all customs clearance on your behalf to ensure smooth delivery without unexpected costs.
Address Accuracy & Failed Deliveries
Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect addresses, failed delivery attempts, or uncollected packages may require additional shipping fees for reshipment.
Responsibility & Risk
Once an order is marked as delivered by the shipping carrier, responsibility for the package transfers to the customer. If your order arrives damaged or is marked as delivered but not received, please contact both the carrier and our support team within a reasonable timeframe so we can assist you.
Customer Support
Email: contact@offmess.co